ASSISTED
BUYING

Know more about our services.

We provide assistance to customers who have difficulties when making purchases from Brazil abroad.

SOS Envios will intermediate your purchases. Where our specialists will make the purchase and accompany all the export for you!

You can follow the entire path of your order through the tracking code and photos that can be requested by the customer!

Personalized Service

We have a 24-hour Whatsapp service, which makes it easier for the customer to communicate with SOS Envios.

In addition, you have a team of specialists dedicated to helping you when you need to optimize your time. quickly and efficiently.

Whatsapp +55 11 98631-9800

Step by step:

1. Register

Access the SOS Envios website and register. If you have already registered, just log into your account as usual;

2. Assisted Buying

Go to the Assisted Buying tab;

3. Make your purchase

Then, normally select the products on the website of your choice.

4. Finalize

Finalize the purchase by adding the address of SOS Envios in delivery;

5. Fill in the data

Then, go back to the SOS Envios website and fill in the necessary data about your purchase;

6. Confirmation

When we complete your purchase, we will check availability and prices. If the information and prices are in line with the information provided in your assisted purchase request, the order will be placed.

If the items are not available or the prices are higher than those sent, we will contact you through your SOS ENVIOS account, informing you of any discrepancies.

7. Inspection

Upon the arrival of your package at SOS Envios, we will inspect the items to ensure that your order is correct, and that nothing has been damaged in transit.

8. Notification

Once this inspection has been completed, you will be notified.

9. Scheduling

You will be able to schedule the shipment of your package to the destination of your choice, complete your customs declaration, choose your shipping method, pay for shipping and any applicable fees.

PAYMENT AND FEES.
HOW DOES IT WORK?

Prepayment, of the total purchase amount.

If the payment is made online , the amount normally does not change.

If the payment is made in person , the total purchase amount receives an additional fee of $ 10.00 USD per hour of service + the value of transport to the place of delivery (round trip) .

FREIGHT AND VOLUMETRIC WEIGHT.
HOW TO CALCULATE?

The cost of a shipment can be affected by the amount of space it occupies on the aircraft, rather than the actual weight. This is the volumetric weight (or dimensional).

It is calculated and compared with the actual weight of each piece of the shipment to check which is the largest; the highest weight is used to calculate the total shipping cost .

How much does it cost to send a package? - You buy for yourself

- Check our Shipping Calculator for shipping rates.
* The cost to use our service if you buy the package and send it to us is as follows:
- Shipping fee that will depend on the weight of the package and of the delivery service you choose.
- VAT, GST or fees for the country to which you send it. Some countries and services require you to pay in advance. Others require you to pay the fees when the package arrives in your country.

How much does it cost to send a package? - We buy for you (Presential Assisted Purchase)

- Cost of goods purchased
- Transport costs to the place of purchase (round trip)
- Additional fee of $ 10.00 USD per hour of service
- Assisted purchase fee of $ 10.00
- Bank fee (Processing fee - 5.0%)
- Shipping fee that will depend on the weight of the package and the delivery service you choose.
- VAT, GST or fees for the country to which you send it. Some countries and services require you to pay in advance. Others require you to pay the fees when the package arrives in your country.

How much does it cost to send a package? - We buy for you (Assisted Purchase)

- Cost of goods purchased
- Seller's shipping costs (shipping to warehouse)
- Sales tax (domestic tax)
- Assisted purchase fee of US $ 8.50
- Shipping fee bank (Processing fee - 4.3%)
- Shipping fee that will depend on the weight of the package and the delivery service you choose.
- VAT, GST or fees for the country for which you are sending it. sends. Some countries and services require you to pay in advance. Others require you to pay the fees when the package arrives in your country.

Some Testimonials
from Our Clients

Incredible service, very responsive in delivery! They are to be congratulated!

Gilson

Toyota-shi / Japão

Very Professional! I always use their service to promote my business in which I sell Brazilian products (clothing, natura, apothecary, etc.) in my city and in Japan.

Célia

Nagoya-shi / Japão

I am their customer and I recommend it to everyone! Just send me practically every Brazilian product I need to sell on the internet! They help me a lot to have a complementary source of income and to have exclusive products that only I have for sale in Japan.

Coreen

Tsukuba-shi / Japão

The service and the SOS Envios system is great. They respond super fast and always inform me where the purchase is! Even during the Pandemic, I get the Brazilian products that I always miss!

Márcio

Tokyo / Japão

Imagem contendo armazém com prateleiras cheias de caixas